Refund policy
This policy is applicable from April 2026 and applies to purchases made directly through www.bijouxdemimi.com or at official Bijoux De Mimi pop-up shops. Items purchased from third-party stockists are subject to the retailer’s own returns policy.
1. Order Processing & Changes
We pride ourselves on extremely fast fulfillment. Orders are sent to our warehouse almost immediately after checkout, and in most cases are prepared and dispatched within minutes on weekdays. For this reason, we’re unable to cancel or amend orders once they’ve been placed, including changes to items, addresses, or shipping methods. To help avoid errors, our checkout has been designed to be clear and step-by-step, please take a moment to double-check your details before completing your purchase.
2. Change-of-Mind Returns (14 Days)
Under consumer law, you may return eligible items within 14 days of delivery if you change your mind.
Items Eligible for Return
• Items must be unworn, unused, and in their original condition.
• All original packaging and materials must be included.
• Return requests must be submitted within 14 days of delivery.
• Return shipping costs are the customer’s responsibility and expense.
Items Not Eligible for Change-of-Mind Returns
For hygiene and safety reasons, we cannot accept returns on:
• Earrings or any items designed to go through a piercing
• Items that have been worn, opened, or used
• Gift wrap, e-gift cards, or merchandise
• Sale, Sample Sale, or Cyberweek items
• Replacement items
How to Request a Return
Email support@bijouxdemimi.com within 14 days of delivery with:
• Your order number (or receipt for in-store purchases)
• The item(s) you wish to return
• The reason for the return
Return shipping costs are the customer’s responsibility and expense.
Refund Options
Once your return is approved and received:
• Refund to original payment method for the value paid (minus a £5 handling fee), or
• Store credit worth the value paid (no fee)
Refunds are processed within 5–14 working days after inspection. Shipping costs are non-refundable.
Free Item Promotions
If your order included a free or promotional item (for example, a free gift with orders over £50 or promotional items received at pop-up shops), the free or promotional item must also be returned unused and in its original condition for a return to be processed. If the free or promotional item is not returned, its full retail value will be deducted from the refund. If you’d prefer to keep the free or promotional item, simply let us know when contacting us about your return and we’ll adjust the refund accordingly.
3. Faulty Items & Replacements (90 Days)
Reporting a Fault
Please contact us within 90 days of delivery with:
• Your order number
• Clear photo or video evidence of the issue
Please note that lost or misplaced jewellery, or situations where a fault cannot be reasonably verified is not considered a fault. All Huggie Erarings, Ear Cuffs,k
Our Resolution Options
For eligible faults reported within 90 days, we offer one of the following:
• A one-time replacement of the same item
• Store credit equal to the item value paid
• A refund of the item value paid (excluding shipping)
Only one resolution per item is available. Sample Sale items, free promotional items, and merchandise are not eligible for returns or replacements.
Waterproof Jewellery Policy Update
Please note that all jewellery purchased before Wednesday 29th April 2026 was not designed or marketed as waterproof. This includes (but is not limited to) huggie earrings, ear cuffs, and ear chains.
As such, for these items, natural colour changes, tarnishing, or wear caused by skin chemistry, perfumes, cosmetics, or exposure to moisture (including water) are not considered a manufacturing fault and are not eligible for return or replacement under our faulty items policy.
4. Incorrect Items Received
If you believe you’ve received the wrong item, please contact us within 7 days of delivery with:
• Your order number
• Clear photo evidence
Once received, we’ll review the information provided and check our packing station CCTV footage to confirm whether an error has occurred. If confirmed, we’ll arrange a replacement or issue store credit.
5. In-Store Purchases
We are only able to handle returns, replacements or refunds for in-store purchases made within 90 days in-store, we are not able to assist with online purchases in-store. We are also able to assist with in-store purchases via support@bijouxdemimi.com.
6. Sample Sale & Promotional Items
All Sample Sale, free promotional items, and merchandise in-store or online are final sale and not eligible for return, refund, or replacement in any scenario.
7. Out-of-Stock Items
If an item becomes unavailable due to a rare system or warehouse error, our support team will contact you to choose a following option:
• Select an alternative colour or item worth the same value that is in-stock.
• To wait for restock and ensure you are the first to receive the item after arrival.
• Receive store credit or a full refund worth the value you paid.
8. Lost Parcels
Once your parcel has been handed to the courier, responsibility transfers to the delivery provider. However, if your parcel appears lost, please contact us and we will assist you as best we possibly can, in finding a resolution.
9. Website & Pricing Errors
In the unlikely event of a website or pricing error, we reserve the right to cancel the order and issue a full refund for the amount paid.
10. Customer Support & Fair Use
All returns and support requests must be handled via submitting an entry in our online support form, this ensures we receive the information we need to be able to help you, and your emails do not land in our spam folder. We’re always happy to help and ask that communication remains respectful. Abusive or threatening behavior may result in support conversations being closed.
10. Contact Us
For assistance, please contact us by submitting an entry through our online support form, including your order number and any relevant photos or videos. We aim to respond within 48 working hours, Monday to Friday between 10am–5pm (excluding bank holidays and the festive period).
To help us respond as quickly and fairly as possible, we kindly ask that you avoid sending follow-up messages, as each new message will place your enquiry further back in the queue and delay our response. The best way to receive the quickest reply is to send one message per issue, as our team works through enquiries in the order they were first received. We’ll always reply as soon as we can, thank you for your patience and understanding.
